Privacy Policy

Volunteer Gutters TN, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"), contact us, request a quote, or engage with our services as a gutter installation, repair, cleaning, and related home improvement business serving Tennessee. We operate primarily in Tennessee and comply with applicable U.S. federal and state laws. This policy is not intended to create contractual rights and may be updated from time to time. We encourage you to review this page periodically for changes.1. Information We CollectWe collect information in the following ways:Personal Information You Provide Voluntarily
When you fill out contact forms, request a free quote, schedule services, submit inquiries, or communicate with us (via phone, email, or the Site), we may collect:

  • Name

  • Email address

  • Phone number

  • Mailing or property address

  • Details about your gutter needs (e.g., property type, issues described)

  • Any other information you choose to provide

Information Collected Automatically
When you visit the Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited, time spent, and referral sources

  • Usage data (e.g., date/time of access)

We use cookies, web beacons, and similar technologies for analytics, functionality, and to improve user experience (see Section 5 below).Information from Third Parties
We may receive information about you from third-party service providers (e.g., analytics tools like Google Analytics) or if you interact with us through social media or review platforms.We do not knowingly collect personal information from children under 13 years of age. If we become aware of such collection, we will delete it promptly.2. How We Use Your InformationWe use the collected information for the following purposes:

  • To provide and improve our services (e.g., responding to inquiries, providing quotes, scheduling installations/repairs/cleanings)

  • To communicate with you (e.g., send confirmations, updates, service reminders, or follow-up requests)

  • To process payments or invoices (if applicable)

  • To operate, maintain, and improve the Site

  • To comply with legal obligations, resolve disputes, or enforce agreements

  • For internal business purposes, such as data analysis, auditing, and fraud prevention

  • To send marketing communications (e.g., promotions, tips about gutter maintenance) only if you have consented or as permitted by law

We do not sell your personal information to third parties for monetary consideration.3. Sharing Your InformationWe may share your information in limited circumstances:

  • With service providers (e.g., hosting providers, payment processors, analytics services, marketing tools) who assist us in operating the business — these parties are contractually obligated to protect your data and use it only for the services they provide to us.

  • In the event of a merger, acquisition, sale of assets, or similar business transaction.

  • To comply with legal requirements, respond to lawful requests, protect our rights, or ensure safety.

  • With your consent or at your direction.

We do not share your information for targeted advertising by third parties in ways that require opt-out under applicable laws, unless disclosed and you have the opportunity to opt out.4. Data RetentionWe retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, provide services to you, comply with legal obligations, resolve disputes, or enforce agreements. For example:

  • Contact/quote information is typically retained for up to 3–5 years after last interaction.

  • Usage data may be retained for shorter periods for analytics.

After that, we delete or anonymize the data.5. Cookies and Tracking TechnologiesWe use cookies (small text files stored on your device) and similar technologies to enhance functionality, analyze usage, and provide a better experience. Types include:

  • Essential cookies — necessary for the Site to function.

  • Performance/analytics cookies — to understand how visitors use the Site.

  • Marketing cookies — may be used for limited promotional purposes.

You can manage cookies through your browser settings. Note that disabling cookies may limit Site functionality. We do not currently respond to "Do Not Track" browser signals.6. Your Privacy RightsDepending on your location and applicable law (including any relevant state consumer privacy rights), you may have the right to:

  • Access your personal information we hold

  • Request correction of inaccurate data

  • Request deletion of your data (subject to exceptions)

  • Opt out of certain processing or marketing communications

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe (typically 45 days, with possible extension). We may require verification of your identity.Note on Tennessee Information Protection Act (TIPA): If our business meets the applicability thresholds under TIPA (effective since July 2025), Tennessee residents may have additional rights. Most small local service businesses like ours do not meet the high revenue and volume thresholds for TIPA compliance obligations.7. Security of Your InformationWe implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.8. Third-Party LinksOur Site may contain links to third-party websites (e.g., review sites, payment processors). We are not responsible for their privacy practices. Review their policies separately.9. Changes to This Privacy PolicyWe may update this Policy from time to time. Changes will be posted here with an updated effective date. Significant changes may also be notified via prominent notice on the Site or by email (if we have your contact information).10. Contact UsIf you have questions about this Privacy Policy or our data practices, please contact us: Volunteer Gutters TN, LLC
[Insert your business address in Tennessee]
Email: [Insert your business email, e.g., info@volunteergutterstn.com]
Phone: [Insert your business phone number] Thank you for trusting us with your information. We value your privacy and strive to handle it responsibly.